Accessibility Statement

The Last Best Place Counselling

We want this website to be easy to use, easy to read, and welcoming for as many people as possible. Accessibility is part of how we practice care: thoughtfully, relationally, and with attention to power and access.

Our commitment

We are committed to making this website accessible to people with a wide range of disabilities and access needs. Accessibility is an ongoing practice, and we continue to improve this site over time.

This commitment is informed by:

British Columbia’s Human Rights Code, which protects against discrimination on the basis of disability

The principles of universal design

Recognized web accessibility standards

Accessibility standard we aim for

We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the most commonly referenced accessibility standard in Canada for public-facing websites.

While private counselling practices in British Columbia are not always legally required to meet formal web accessibility standards, we treat accessibility as a matter of ethical practice and care.

Current compliance status

This website is partially compliant with WCAG 2.1 Level AA. Some areas may not yet fully meet all criteria, and we are actively working to improve them.

Accessibility features we aim to maintain

We aim for an accessible experience across desktop, tablet, and mobile devices. This includes:

Clear headings and consistent page structure

Plain language and readable text

High colour contrast for body text and key buttons

Keyboard navigation support

Visible focus indicators

Descriptive link text

Alternative text for meaningful images

Accessible forms and buttons, including labels and error messaging

Known limitations

Some accessibility barriers may still exist. For example:

Third-party platforms may not fully meet accessibility standards

Certain assistive technologies may interact differently depending on browser or device

We do not control the accessibility of external services, but we aim to reduce barriers wherever possible.

Third-party services

Online booking is handled through JaneApp, a third-party platform. While we choose tools carefully, we do not control their accessibility features.

If booking through JaneApp is not accessible for you, please contact us and we will work with you to find an alternative way to book or access information.

Need an accommodation or another format?

If you need information from this website in a different format, or support navigating the site or booking process, please contact us.

You are welcome to share (only what you want):

What you’re trying to do

What barrier you’re encountering

What would make access easier

We will do our best to respond within a reasonable timeframe during business days.

Feedback and accountability

Accessibility feedback is welcome. If something on this site isn’t working for you, we want to know. We take feedback seriously and use it to guide improvements.

Raising an accessibility concern will not affect your access to services or how you are treated by the clinic.